Shipping & Delivery Policy
Packaging
To ensure that your products arrive in excellent condition A. Thomas uses the following methods of protection for its products:
- Most meats are vacuum packaged individually and frozen fresh.
- They are boxed in a sturdy attractive box for additional protection and insulation.
- The products are then packed in a reusable polystyrene container with dry ice and/or gel packs.
- Finally, that container is placed in a sturdy corrugated box for a final layer of protection and insulation.
Delivery Information
Products are normally shipped from 3 to 5 business days after your order is placed. This allows us to custom process your order where necessary. We also elect not to ship on a day which may cause your order to remain in a warehouse over a weekend. Orders are normally shipped UPS ground. Refer to the accompanying chart for a reference on the delivery timetable for your area. Normal delivery days are Tuesdays, Wednesdays, Thursdays and Fridays. We do not ship to PO Boxes, APOs, or FPOs. To ensure initial delivery, we do not require a receipt signature and request the shipper leave the package at your door. Many customers request their order be shipped to a business address to help ensure a secure and prompt receipt of product.
Tracking Number
If a valid e-mail address is given at the time of your order, a tracking number will be sent to you.
Verify Shipping Information
We strive to ensure all deliveries are made properly, but it is very important for you to verify your shipping address. We are not responsible for lost shipments due to incorrect addresses.
